We at VERY NICE GAMES process personal data in connection with our activities. We inform you of such personal data processing via this Privacy Policy. This Privacy Policy applies to our websites, games, mobile apps, communications, live events, and other services that reference this Privacy Policy (jointly, the "Services"). Please note that our Terms of Service also apply to your use of our Services.
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We are VERY NICE GAMES. We determine the purposes and means of the processing operations described in this Privacy Policy, and we are therefore the 'controller' under applicable data protection laws, or the equivalent term in your region. Where this Privacy Policy refers to VERY NICE GAMES ("we", "us" and "our"), this refers to the specific entity in the VERY NICE GAMES group, consisting of VERY NICE GAMES LLC and its affiliated entities and offices, with which you have a contractual relationship or have otherwise interacted.
We have local representatives in several regions. For privacy-related questions, you can contact us via e-mail at privacy@verynicegames.com.
We may collect, use and disclose (and may have collected, used and disclosed during the 12-month period preceding the Last Updated date of this Privacy Policy) personal data as described below. For residents of the United States only, we may sell (and may have sold during the same period) personal data as described below. Below this chart we have included additional details about the processing purposes and categories of third parties to whom personal data is disclosed.
| Categories of Personal Data | Processing Purposes (See Use of Personal Data section below for more details)(see full list below) |
Categories of Service Providers, Contractors and Third Parties to Whom Personal Data is Disclosed, including for a Business Purpose (See Data Sharing section below for more details) |
For residents of the United States only: Categories of Third Parties to Whom Personal Data is Sold/Shared for Targeted Advertising (See Data Sharing section below for more details) |
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| Contact data , such as name, email address and telephone number |
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| Demographic data , such as your age, gender and location (city, country, timezone) |
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| Profile data , such as your login credentials (username and password), unique user ID, public screen name, profile picture and avatar; and other account details |
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| Gameplay data, such as information about the Services you use (including the relevant game name, version and language) and your use of the Services (such as the duration and time of your use of the Services, in-game actions and location, player level, game progress and results, collaboration and participation in teams, and participation in matches, battles, missions and other game events), as well as personal data required for specific settings or features of the Services (such as your wishlist, multiplayer and communication features, including in-game chat, voice chat, video chat and friend list) |
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| Transactional data, such as products or services purchased, obtained or considered, other purchasing or consuming histories or tendencies, payment information, information about offers purchased and viewed, refunds, gift transactions and related currency |
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| Technical and traffic data, such as information about your hardware (such as device brand, model, device ID, language, available memory, power status or other device-related specifications), your operating system and settings, browser and network (such as network type, internet service provider, plugins, IP address), and technical information about your use of the Services (such as timestamps of your logins and in-Service activities, products and services viewed in the Services, URLs visited, referring and exiting webpages, number of clicks, crash reports and traffic data) |
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| Geolocation data related to your device if you provide us with permission to collect this data, which may be considered "sensitive" under applicable privacy laws. We do not process sensitive personal data to infer characteristics about individuals |
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| Marketing data, such as your opt-in/opt-out choices for receiving promotional messages, push notifications, in-game offers, personalized ads, advertising IDs, and information about your interactions with advertisements, such as impressions, clicks and views |
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| Social media data, such as information about your (linked) social media profile (such as Discord, Facebook, Twitch), your posts, comments, 'likes' and other interactions on social media platforms in relation to the Services |
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| Security data, such as information required for security of the Services, such as multi-factor authentication, player reports, fraud detection mechanisms, anti-cheat monitoring, ban enforcement and security logs |
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| Legal, compliance and corporate data, such as personal data required for compliance with legal obligations, in connection with disputes and legal rights, or corporate developments |
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| Miscellaneous data, such as other personal data you choose to provide to us, such as through email, a chat or messaging feature made available in the Services or online forms, surveys and other interactions with us. |
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We may collect the personal data described above directly from you or your device, such as when you interact with the app, or through email, chat, or messaging features made available in the Services, or online forms, surveys and your other interactions with us.
We may also collect personal data from public sources, such as data analytics providers, advertising partners, app stores, and game providers and publishers. The personal data we may receive from such third parties also include Marketing data. Additionally, we may receive personal data from parties with whom we share personal data, as listed below in the section Data Sharing – Who may receive your personal data?
We may process personal data for a variety of purposes. The chart below provides details regarding each processing purpose and the corresponding legal basis for the relevant processing. We may use artificial intelligence, machine learning, and similar technologies when we process personal data for the purposes listed below.
| Purpose | Description | Legal Basis |
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| Product and Services Development, Improvement and Testing |
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| Marketing |
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| Tailored Offers |
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| Analytics |
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| Compliance with Legal Obligations |
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| Security Maintenance and Improvement of Our Systems and Services |
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| Prevention, Detection and Investigation of Unlawful and Unwanted Activities |
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| Corporate Developments |
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| Disputes and Legal Rights |
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| Anonymization & Aggregation |
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We also may use personal data for additional purposes that we specify at the time of collection.
You may be required to provide certain personal data to us, for instance by contract or by law. Fields in online forms with an asterisk (*) indicate information that is mandatory to submit the form. If you fail to provide mandatory information, this may affect our ability to provide you with our Services, our contractual relationship with you, or the Services may not operate as intended.
Your personal data may be shared with or accessible to others outside of VERY NICE GAMES, including the following:
We do not sell personal data in exchange for monetary consideration. We may share personal data by allowing certain third parties to collect personal data via automated technologies on our Services for cross-context behavioral advertising or targeted advertising purposes. This kind of sharing may be considered a "sale" or sharing for cross-context behavioral advertising/targeted advertising purposes under certain privacy laws (e.g. United States) when the personal data is exchanged for non-monetary consideration. For a list of the specific third parties to whom we sell personal data please see our Appendix A – Third Party Partners. For residents of California only: we do not have actual knowledge that we sell or share or share for targeted advertising purposes personal data of minors under 16 years of age.
We retain personal data for as long as necessary for the purposes for which we collected it. It may also be necessary to retain personal data longer for the purposes described in this Privacy Policy, such as crime prevention, compliance with legal (retention) obligations, disputes and enforcement of our legal rights.
Depending on your region and applicable data protection laws, you may have certain rights regarding the processing of your personal data. These rights commonly include:
In certain regions, you also have the right to object to processing, restrict processing, receive your personal data in a structured, commonly used, and machine-readable format ('data portability'), and not to be subject to automated decision-making.
You can submit a request to exercise your rights through the support channels available in our Services, or by contacting us as specified in the Contact Us section below. When you submit a request to exercise your rights, we will assess whether the right is available to you in your region, and whether it is subject to any conditions, restrictions or exceptions under applicable data protection laws. We also may take steps to further verify your identity.
In addition to the rights listed above, in most regions you have the right to lodge a complaint regarding the processing of your personal data with the local supervisory authority. You can also file a complaint with us by contacting us as specified in the Contact Us section below, in which case we will respond as appropriate.
Our U.S. State Privacy Supplement (Appendix B) provides additional information for residents of certain U.S. states. To the extent information regarding a specific region contradicts information provided in the general part of this Privacy Policy, the information regarding the specific region prevails.
We may transfer the personal information we collect about you to countries outside of the country in which the information originally was collected, including the jurisdictions in which our service providers operate. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will implement appropriate safeguards to help ensure that we protect that information as described in this Privacy Policy and in accordance with applicable law.
Where a competent authority in your region (such as the European Commission for countries within the European Economic Area) has recognized a country as providing an adequate level of data protection, we rely on such adequacy decision. If not, we implement appropriate safeguards when making international transfers (for example, we use data transfer agreements that incorporate specific contractual clauses that are recognized by the competent authority in your region as valid and effective in providing your personal data with an equivalent level of protection under the laws of your country). Alternatively, we may rely on your consent for cross-border transfers of personal data, including if required by the law in your region. Unless such law requires explicit consent, you acknowledge and consent to our conduct of such cross-border transfers of personal data by agreeing to this Privacy Policy and through your use of the Services.
If you are a resident of the European Economic Area or the United Kingdom and would like to obtain a copy of the safeguards we have put in place, please contact us as specified in the Contact Us section below.
We implement and maintain appropriate organizational, technical and physical measures designed to safeguard the personal data we obtain against accidental, unlawful, or unauthorized access, destruction, loss, alteration, disclosure or use.
Our Services are designed for a general audience and are generally not directed to children (under the age of 13, or the applicable minimum age in your region as required by law). In general, we do not knowingly solicit or collect personal data from children without legally required safeguards. To the extent our Services may be appealing to children, we may implement additional safeguards to provide children with a restricted, age-appropriate version of the Services with limited features and/or we may obtain parental consent where necessary.
We strive to provide a safe and secure experience for all users. If you believe that a child may have provided us with personal data without legally required parental consent, please contact us as specified in the Contact Us section below. A parent or legal guardian may also exercise applicable privacy rights on behalf of their child.
We do not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious or philosophical beliefs, health information, or biometric data), unless we explicitly request you to provide such personal data for a specific purpose and with appropriate consent. Unless we explicitly request you to do so, please do not provide such personal data when using our Services or communicating with us. If you do, we reserve the right to delete such personal data.
When you visit, use, or otherwise access our Services, we may obtain certain information by automated means, such as cookies, local storage, web beacons, web server logs, and other technologies. A "cookie" is a text file that websites send to a visitor's computer or other internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an internet tag, pixel tag or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server.
The cookies and related technologies our Services use can be divided into the following categories:
Where required by applicable law, we will obtain your consent for the use of cookies and related technologies. You can set your preferences and find more detailed information about the specific cookies and related technologies used by our Services by (i) clicking the Your Privacy Choices link located at the bottom of the page if you are on our website or (ii) clicking the Your Privacy Choices button in the in-game settings if you are playing one of our games.
For your convenience and information, our Services may provide links to other online services, and may include third-party features such as apps, tools, widgets, and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy policies of these parties, which we strongly suggest you review (see Appendix A – Third Party Partners). To the extent any linked online services or third-party features are not owned or controlled by us, we are not responsible for these third parties' information practices.
We encourage you to use the contact forms on our website and in our player support portal, since these are the most convenient ways to get in touch with us. You can also contact us using the below contact details:
VERY NICE GAMES
Attn.: Legal Department
E-mail: privacy@verynicegames.com
We may update this Privacy Policy from time to time to reflect changes in our privacy practices. If the changes made to our Privacy Policy are material, we will provide additional notice to you where legally required, such as through email. At the top of this Privacy Policy you can see when it was most recently updated. Previous versions are available upon request. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.
This Privacy Policy is originally written in English. Any translations of this Privacy Policy that we may provide are for convenience only and are not legally binding. In the event of any discrepancies or inconsistencies between the English version and any translation, the English version shall prevail and govern.
This list provides links to the privacy policies of third-party partners on external sites. By clicking these links, you will be redirected to external sites which are not managed by us.
This U.S. State Privacy Supplement applies to residents of certain U.S. states with currently effective consumer privacy laws and supplements our Privacy Policy. This Supplement uses certain terms that have the meaning given to them under applicable U.S. state privacy laws.
Notice of financial incentives for California residents: By accepting a marketing offer for virtual currencies, you agree to provide certain personal information for use by VERY NICE GAMES, such as your email address. You can opt into this offer by completing the sign-up form. You have the right to opt out at any time. You can opt out of receiving marketing emails by clicking the "Unsubscribe" link in our emails. We estimate that the value to VERY NICE GAMES of the personal information you provide in connection with this offer is equivalent to the amount of virtual currency provided by the offer.
This Statement does not apply to VERY NICE GAMES personnel or job applicants.
1. Privacy Rights
Depending on your state of residence, if you interact with us in an individual or household capacity (and not in a commercial or employment context), you may have certain rights regarding your personal data, as described below.
2. Submitting Privacy Rights
How to Submit an Access, Correction, Deletion or Shine the Light Request: You can exercise your access, correction, deletion, rights on behalf of yourself or as an authorized agent on behalf of another individual by contacting privacy@verynicegames.com.
To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal data or complying with your request. If you have an account with us, we may verify your identity by requiring you to sign in to your account. If you do not have an account with us and you request access to or deletion of your personal data, we may require you to provide any of the following information: first name, last name, mailing/shipping address, phone, and email address. In addition, if you do not have an account and you ask us to provide you with specific pieces of personal data, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal data is the subject of the request.
How to Submit an Opt-Out of Sale/Targeted Advertising Request: To opt out of the sale of your personal data or the sharing of your personal data for purposes of cross-context behavioral advertising/targeted advertising, navigate to Your Privacy Choices or use the Global Privacy Control signal ("GPC"). If you would like to opt-out of the sale or sharing of your personal data associated with a different device or browser, please submit an opt-out request or use the Global Privacy Control signal using that device or browser. Please note that if you clear your cookies on a particular browser or device, you may need to resubmit your opt-out request again from that device or browser. Requests sent using the Global Privacy Control will apply to the device and browser from which they are submitted. For more information about the Global Privacy Control, please visit https://globalprivacycontrol.org.
3. Appeals
Subject to applicable law, you may appeal our decision with respect to a request you have submitted by emailing us at privacy@verynicegames.com and including "Consumer Privacy Rights Appeal" in the subject line.
4. Additional Information:
If you choose to exercise any of your privacy rights under applicable law, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. For questions or concerns about our privacy policies and practices, please contact us at privacy@verynicegames.com.